Yesterday’s shitstorm caused by United Airlines’s beating up a passenger has brought the practice of overbooking into sharp focus. Why do we let airlines get away with overbooking? How is this even legal? A ticket is essentially a contract: In exchange for my money, you will take me from point A to point B. Seems pretty simple, right? So why are airlines allowed to renege on that contract?
Let’s say you planned to take your sweetie out for a big date at a concert. You bought your tickets months in advance and made arrangements for transportation, hotel, etc. You and your sweetie get all dressed up, show up at the arena, and get settled in your seats only to be tossed from the arena because they are “oversold.” You’d feel like burning something down, wouldn’t you? And yet airlines do this every day.
Now, let’s imagine that you made reservations for dinner on your date night but the restaurant canceled them. Sure, you’d probably be pissed but a reservation is free. You haven’t put up any money and so you are getting what you paid for. You expect the restaurant to honor the reservation but you know that since you don’t have any skin in the game you have to go along. See the difference?
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