Blue Cross Blue Shield of NC has great customer service!

After losing my job in December, I signed up for an Affordable Care Act health care plan, a.k.a. Obamacare to cover the family. It could have been cheaper, of course, had our short-sighted state leaders implemented a healthcare marketplace (you know, free market competition and such) but the rate I got was significantly cheaper than a COBRA plan.

Anyhow, I recently submitted paperwork for an automatic bank draft for the policy but the paperwork apparently hasn’t gone through. This necessitated two phone calls to Blue Cross Blue Shield of NC Customer Service this past week. These calls uncovered a technical snafu that’s still being solved but still I have to say that the customer service representatives I spoke with are two of the finest who have ever assisted me with anything. They love their jobs, they love talking to people, and seemed to be willing to spend whatever time it took to get my issue sorted out.
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Nothing spotted by planes searching remote patch of Indian Ocean for missing Malaysian jet | CTV News

The continuing search for signs of Malaysian flight MH370 remind us of two things: it’s a big ocean out there and there is plenty of debris in that ocean.

Search planes scoured a remote patch of the Indian Ocean but came back empty-handed Friday after a 10-hour mission looking for any sign of the missing Malaysia Airlines jet, another disappointing day in one of the world’s biggest aviation mysteries.

Australian officials pledged to continue the search for two large objects spotted by a satellite earlier this week, which had raised hopes that the two-week hunt for the Boeing 777 that disappeared March 8 with 239 people on board was nearing a breakthrough.

But Australia’s acting prime minister, Warren Truss, tamped down expectations.

“Something that was floating on the sea that long ago may no longer be floating — it may have slipped to the bottom,” he said. “It’s also certain that any debris or other material would have moved a significant distance over that time, potentially hundreds of kilometres.”

via Nothing spotted by planes searching remote patch of Indian Ocean for missing Malaysian jet | CTV News.

NSA targets system administrators

The Intercept describes the NSA’s efforts to undermine networks by targeting the system administrators who job it is to keep them secure. If this doesn’t make system administrators angry there’s something seriously wrong.

Across the world, people who work as system administrators keep computer networks in order – and this has turned them into unwitting targets of the National Security Agency for simply doing their jobs. According to a secret document provided by NSA whistleblower Edward Snowden, the agency tracks down the private email and Facebook accounts of system administrators or sys admins, as they are often called, before hacking their computers to gain access to the networks they control.

The document consists of several posts – one of them is titled “I hunt sys admins” – that were published in 2012 on an internal discussion board hosted on the agency’s classified servers. They were written by an NSA official involved in the agency’s effort to break into foreign network routers, the devices that connect computer networks and transport data across the Internet. By infiltrating the computers of system administrators who work for foreign phone and Internet companies, the NSA can gain access to the calls and emails that flow over their networks.

The classified posts reveal how the NSA official aspired to create a database that would function as an international hit list of sys admins to potentially target. Yet the document makes clear that the admins are not suspected of any criminal activity – they are targeted only because they control access to networks the agency wants to infiltrate. “Who better to target than the person that already has the ‘keys to the kingdom’?” one of the posts says.

via Inside the NSA’s Secret Efforts to Hunt and Hack System Administrators – The Intercept.