Windows Live really, really cares

I reported a phishing scam that was using a Windows Live email address to Microsoft. Below is the response I got. While I feel better knowing the rep “can only imagine how inconvenient” the phishing email was, I don’t feel it rises to the “group hug” level implied by this response!

Hello Mark,

Thank you for writing to Windows Live Hotmail Customer Support. My name is Antonette and I understand that your concern about the message you received involving the customer-care-accounts-unite-dept@live.com account. I can only imagine how inconvenient this may be for you and I understand how important it is to resolve your concern as soon as possible.

Mark, I have checked the customer-care-accounts-unite-dept@live.com account and found that it has been already closed due to violation of our Terms of Use.

You can view our rules and regulations by visiting http://tou.live.com/

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for patience and understanding on this matter.

Sincerely,

Antonette C.
Windows Live Hotmail Customer Support

N&O layoffs

I’ve long thought that Raleigh could use more community newspapers. I just never thought the News and Observer would become one.

A large number of N&O staffers had their last day yesterday. There were a lot of familiar names in the group that will be missed, but one I thought was particularly disappointing to see was the Take It Outside writer, Joe Miller. I’ve long maintained that the two things that keep me subscribing to the N&O are the columns of Barry Saunders and Joe Miller. Of them, I always thought Joe had one of the best jobs in the country.

I wish the laid-off reporters and writers well and hope I’ll see more of their work soon.

Why we need municipal Internet

Imagine, if you will, a world where the streets in this country are privately owned by the country’s shipping companies. In our more modern example, Let’s say your particular street is owned by a company called FredEx.

Now let’s say you want to order a CD from a far-away retailer. Realizing that it owns the street in front of your house and that few other options exist, FredEx chooses to triple the shipping rate it charges to deliver your CD. And why shouldn’t it? FredEx knows it has the best delivery path available to your house, if not an outright monopoly.

Sure, you could always choose to have your CD delivered by your postman, Mo Dem, but his is a walking route so it’s painfully slow. On the other hand, you could ship your CD by the “competing” shipper, U Pay Us, but FredEx still gets its cut for its road.

What once looked like competition is anything but. You’re trapped.
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One victim of newspapers

A friend forwarded me a classic Calvin and Hobbes Sunday strip where Bill Watterson takes a shot at greedy capitalists. Calvin’s selling lemonade for $15 a glass and Susie Derkins calls him out on it, whereby Calvin offers a number of excuses for the exorbitant price.

I laughed and found myself missing the Calvin and Hobbes comic strip. I also wondered if my kids will ever have the same experience of finding these jewels on the comics page each day.

There will never be another Calvin and Hobbes. If newspapers ever disappear that will be guaranteed.

Shooting pirates

I ran into an Army friend today who, knowing I’m a Navy vet, praised the Navy for freeing Capt. Richard Phillips, skipper of the Maersk Alabama, from Somali pirates.

“It’s just a drop in the bucket,” I told him.

And it’s true. It would take a fleet much larger than the U.S. Navy has to prevent pirate attacks. It’s a huge area and there are hundreds of ships that travel through it. What’s more, these ships are practically defenseless. They cannot maneuver easily, they are easily ambushed due to the limited visibility around their hulls, and they have small, unarmed crews that can be easily overpowered. They are essentially sitting ducks, there for the plundering.

Picking off three pirates might have won one battle but the war continues unabated. Clearly we need a bigger solution.

Dogs and people

A dog likes to pretend to control his people, herding them to the places the dog wants to go. Then again, people only pretend to control their dogs, as sometimes getting a dog to do something can be an exercise in frustration!

AP to police itself into nonexistence

While I don’t condone stealing copyrighted works, I’ve long recognized the Associated Press’s outright hostility to the Internet. While it could’ve raked in plenty of online advertising dollars, the AP has never played well with the Internet. Never.

Now word comes down that the AP will be going after bloggers who post AP stories.

“We can no longer stand by and watch others walk off with our work under some very misguided, unfounded legal theories,” said Dean Singleton, the AP’s chairman and the chief executive of newspaper publisher MediaNews Group at AP’s annual meeting.

(gosh, I hope I can use that quote safely!)

The AP has never provided proper links to its stories, thus anyone discussing an AP story has to cut-and-paste the desired excerpts because AP stories disappear into the ether so quickly.

Again, I don’t have a problem with the AP trying to make money on its product – some of my closest friends have been quoted in AP stories, after all. When the company shows such evident disdain for its online audience, however, perhaps that audience should rightfully go elsewhere.

“Hold off on any big purchases”

Some managers will assure their employees that their jobs are safe. Then in the next breath, they’ll add “but … hold off on any big purchases you might be thinking of making.” The implication is that what’s safe now may not be safe later.

While that seems like prudent advice in this type of economy, it’s also the reason the economy is in the funk that it’s in. By telling employees to hold off on those car or home purchases, the very spending that is America’s economic engine is not being spent. Those jobs that weren’t initially in jeopardy eventually are in jeopardy.

While it might not be prudent to tell employees “go spend like there’s no tomorrow!” the irony is that might be what it takes to truly save their jobs.