I reported a phishing scam that was using a Windows Live email address to Microsoft. Below is the response I got. While I feel better knowing the rep “can only imagine how inconvenient” the phishing email was, I don’t feel it rises to the “group hug” level implied by this response!
Hello Mark,
Thank you for writing to Windows Live Hotmail Customer Support. My name is Antonette and I understand that your concern about the message you received involving the customer-care-accounts-unite-dept@live.com account. I can only imagine how inconvenient this may be for you and I understand how important it is to resolve your concern as soon as possible.
Mark, I have checked the customer-care-accounts-unite-dept@live.com account and found that it has been already closed due to violation of our Terms of Use.
You can view our rules and regulations by visiting http://tou.live.com/
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for patience and understanding on this matter.
Sincerely,
Antonette C.
Windows Live Hotmail Customer Support