As you know, a woman hit my car a few weeks ago as I was out getting lunch. The initial repair work was done two weeks afterward, but not to my satisfaction. The new paint doesn’t match the old paint and a bubble has developed on the fender’s paint.
After getting back from vacation, I spoke with the woman’s father and expressed my dissatisfaction with the work. The response was that he or the repairman would call me back that week to get things fixed.
I left a message with him last week asking him to call, but I never heard back from him. It seemed to me that he was just hoping I would go away. The reality is that I was being patient with him. Today I decided my patience had run out.
I typed up a forceful letter, explaining what I wanted done and why I wasn’t happy. I put a deadline in it and explained that if it didn’t get done, I’d pursue other means of persuasion. I faxed it to them and immediately headed for the post office, where I mailed a copy to them, too.
I had just walked out of the post office when I heard from the woman who hit me. She told me she would talk with the repair guy and see what he could do. This was only after she reminded me how old my car is and that the repair was very expensive, yadda, yadda, yadda.
So my car is youth-challenged. It was in great shape and running fine. Then it was crumpled. Now it is back to its old shape, but with a two-tone paint scheme and mismatched headlight. While I could’ve potentially let it slide, I decided I just cannot accept another burden right now.
I want my car fixed. I don’t want it to look like new, I just want it to look like it did before it got smacked.
So I got a call from the repair guy tonight. He’s always been reasonable to talk with and I was glad to hear from him. He explained the headlight was an aftermarket one which was the same one my initial body shop estimate had suggested.
Fine with me on that, I said. But what about the paint?
He told me the paint was the same as the car initially had, which I’m not too convinced of, since it clearly doesn’t match. While the guy who patched the car up the last time I was wrecked didn’t go a fantastic job on the fender, filling it with a ton of Bondo, one thing he did do was match the color correctly. If this so-called inexperienced repairman could do that, this professional should be able to pull it off, right?
I ended the call reiterating my need to have the colors freakin’ match. I’m still not sure the message was received. The plan is to have them fetch the car this weekend and fix it while we’re away. The deadline I imposed is October 1st, less than ten days away.
Here’s hoping the second time’s the charm.