Hertz Rips Me Off

The Hertz rental car company apparently tried to screw me out of a pile of money on my last trip to Chicago. The bastards. I should have known something was up when my credit card didn’t get billed promptly. Here’s the story.

I fly into Chicago’s Midway airport since I like to fly Southwest. The airport’s rental car facility is small and cramped at Midway and it usually takes a long time to either get a car or return one. I’ve had to wait forever at my usual rental car vendor, Dollar, so I thought I’d try Hertz this time. I dusted off my Hertz #1 Club Gold card and booked with Hertz. After all, any company who had O.J. Simpson as its spokesperson has to be good, right?

I landed at Chicago a bit ahead of schedule thanks to Southwest’s Outrageous Customer Service ™. Walking into the garage I was happy to see my name on Hertz’s rental board, pointing the way to my waiting Jeep Liberty. Into the car I went, hassle free. Less than two hours later I was in South Bend, Indiana for the next day’s meeting.

My meeting ended Friday a bit behind schedule. I raced back across the state line but got caught in unanticipated construction traffic. Even though I was late, I searched for the closest gas station near the airport. I stood freezing outside a Citgo in a questionable neighborhood while I filled up the thirsty Liberty. As usual, I made note of my gas purchase amount before racing into the rental return garage, though the receipt printer was not working.

I got there with precious few minutes to spare. There were returning cars everywhere! The lines were so long I barely inched my car past the automatic gate before I ran out of room. I waited there a few more minutes without anyone directing me anywhere (not that I could’ve gone anywhere, anyway). Knowing how close I was to missing my flight, I was about to put it in park when a garage attendant mumbled “I can’t let him park there” and waved me back to the Hertz end of the garage.

More precious minutes went by as I dodged hurried travelers and empty cars scattered in the traffic lanes. I was waved to a spot near the booth, where I collected my things and checked my watch again.

A Hertz woman noticed me but didn’t approach. She continued to show new renters their vehicle. More minutes went by. No one came to talk to me.

Screw it, I thought. Some “Gold” service here.

I gathered my things, left the key in the car, and booked inside to my flight, making it into the jetway after my name was called two times to board. Two other hapless travelers showed up behind me, out of breath as I was. The flight was full and still not loaded, so none of us stragglers delayed the plane, but it wasn’t a fun way to end the trip.

I assumed Hertz would send me a receipt, or I could pull one up on their website. I’m a Gold member, after all.

Days went by. Kelly began asking me to file my expense reports. I still hadn’t heard from Hertz.

Weeks went by. Still no charges. I put in a call to Hertz’s customer service center. After a long wait, a pleasant woman named Celeste answered. She took my call in the midst of the huge snowstorm that had kept most of her coworkers away. As it was 5 o’clock on a Friday I felt very lucky to have gotten her.

Celeste was puzzled why I didn’t have a receipt in the system. She agreed with me that it was very ususual. She asked me if I had filled it up before returning it and I told her I did. She put me on hold for a time or two before returning to tell me she was going to work on this some more. I should expect an answer by Monday or Tuesday, she said.

I was pleasantly surprised when I got a call back from her an hour later. “I found it,” she told me. I happily thanked her for the extra effort, giving Hertz customer service a gold star for exceeding my expectations. I anxiously awaited the emailed copy of the receipt she had promised me and then turned my thoughts to the approaching weekend.

It turns out the emailed receipt that was promised “in an hour” never arrived. I decided to do my expenses anyway and checked my credit card statement online tonight to see what my rental charge was.

It was a whopping $275.85, about $85 more than it should have been! What was I saying about Hertz again?!?

A look at my Hertz receipt (now online) showed a charge for $85.08 for gasoline! The fuckers had charged me for gas when I returned it with a full tank! Hertz better be glad no one was around to take my call a few minutes ago, because someone’s phone would’ve melted.

My next step was to call my credit card company and dispute the charge. That’s $85.08 that Hertz isn’t going to get from me. When they open tomorrow morning, they will get an earful that perhaps might singe someone’s phone if not melt it. Cold weather will be the last thing on the lucky bastard’s mind when he or she takes my call tomorrow.

I want whoever ripped me off to be fired, but of course the odds of that are slim. I anxiously await how Hertz handles this. I’ll be happy to show them the gas purchase from my credit card receipt if they choose to dispute this.

In the meantime, I want to let everyone know that HERTZ RIPPED ME OFF!!. A company that rips people off doesn’t deserve your business, either.

Now, let’s see them try to talk their way out of this . . .

TSA: Thinking Shouldn’t Apply

So I was going through my umpteenth security screening at the airport when I realized yet another thing very stupid about the “liquid limit” busywork …er, screening the TSA is performing.

Each traveler is limited to 3.4 oz containers which fit in a 1 quart bag. Screeners will pitch an absolute hissy fit if any container is over the 3.4 oz size, yet they all must fit in a one-quart bag. If you can carry a whole quart of explosives (or the far more deadly shampoo), what’s the point of the 3.4 ounce size restriction? Who cares if your liquids are in small bottles if they can all total one quart? Why not just say you’re limited to a total of one quart of explosive shampoo and be done with it?

Sheesh. It’s times like these I wonder if the TSA is nothing more than Bush’s jobs creation program.

Shutting The Borders – For Americans?!?

Slashdot (I know, not the most reliable source of news) spread the word yesterday that the Department of Homeland Security is proposing new rules requiring Americans to get permission before entering and leaving the country. A valid U.S. passport won’t be enough, even though it currently takes a U.S. court order to revoke a passport. Your name will have to be cleared by some bureaucrat before you’re allowed to leave or enter, no matter what your U.S. passport says about your right to be here.

Things have gotten scary here in the U.S.A., folks. Veterans’ Day is six days from now and serves as a reminder of the sacrifices I made and others made in service to our country. That same country I so proudly served is now disintegrating before my eyes. Freedom is an endangered species in America.

The second date looming in my mind is two days away: Election Day. If ever there was a chance to put a stop to this bullshit, Tuesday is the day. If things don’t change come Wednesday morning, we are all in deep trouble.

Read more at John Gillmore’s excellent site, Papers, Please. And DHS’s Notice of Proposed Rulemaking here.

Yes, it really is as bad as it seems.

Judge Lets Bully Cops Off The Hook

One of the reasons I’m voting for Donnie Harrison to remain Wake County Sheriff is because he doesn’t mess around. When three undercover deputies were arrested for beating a guy who parked in two parking spaces, Harrison fired them immediately. Our law enforcement officers have a very tough and often unrewarding job, but going ballistic on citizens should never be tolerated.

Contrast this to the episode which occured in the Wake County courthouse. Two off-duty Durham police officers were charged with kicking a restaurant worker in the head outside of Blinco’s sports bar on Glenwood Avenue. Did the dirty cops get convicted? No. They walked when their case was dismissed. The prosecutor “failed to prove the bar is in Wake County,” if you can believe it. Judge Debra Sasser helpfully forgot how to use a map, too, and thus justice was not served.

With Durham’s reputation for police corruption I wouldn’t be so surprised if it happened there, but Wake County? Is there any doubt in anyone’s mind that the prosecution and the judge got just what they wanted: that two dirty cops walked? Or is it just that the prosecutor is that big of a bonehead? Both sure as hell weren’t trying too hard.

I support law enforcement, but only clean law enforcement. If you go out drinking with your cop buddies and then beat the shit out of someone when they call you out for driving recklessly, you deserve to face the music for your dumbshit ways. Instead, the state and county look the other way. Shame, shame.

Cops have a tough job to do. The vast majority of them are good and deserve our respect. on the other hand, when the bad ones get a slap on the wrist – or worse, no slap at all – you can kiss goodbye any illusions of a “justice” system.

Waterboarding

Want to see waterboarding in action? Current TV producer Kaj Larsen, a veteran who has experience being waterboarded as part of military survival training, shows how its done on YouTube.

Larson’s tormenter explains at the start how the typical victim breaks within two minutes. Larson’s been waterboarded before. He knows how it feels, he knows he’s being filmed, and he knows he won’t drown. None of this helps him. Larson still breaks after 24 minutes. And he says its just as horrible the second time as it was the first.

Does this make you proud to be an American?

Transportation Bureaucracy Agency

I’m at the OKC airport and decided to skip checking my bag this time, as I’ll be pressed for time to catch my next plane in the Kansas City airport. Thus I decided to try out TSA’s new liquids-and-gels-in-a-baggie rule. The nice TSA agent at the front of the checkpoint directed me to the nearby news store where I could get a quart bag. Armed with the bag, I loaded it up with the liquids and gels in my travel kit.

Now, I went out a week ago and bought the appropriately-sized bottles and sizes. By the way, the allowed sizes used to be 4 ounces though this size was changed to officially 3 ounces with little fanfare. Figuring I was legit, I confidently marched up to the screening line.

As I approached a screening point with a couple of passengers in it, another TSA agent kindly directed me to a line down the hall. Working under the assumption that this line would somehow be shorter than the one in front of me with two people in it, I blindly followed his directions.

Big mistake. In my new line a new X-ray screener was being trained, and she insisted on spending a full minute on every bag that crossed her path. The line soon ballooned to 30 passengers. I’m not used to getting to know the fellow passengers in the screening line, so I took advantage to chat while we all waited for the rookie to figure out what she was doing.

After ten minutes, it was finally my turn to go. In went my baggie into the bin with my shoes. Laptop, laptop bag, and roller bag followed. I breezed through the X-ray machine without breaking my stride and waited to collect my bags.

That’s when things turned ridiculous. A TSA agent approached the end of the belt, waving my baggie in the air.

“Whose bag is this?” he asked rather loudly.

“Uh, its mine. Is there a problem?”

I expected to see something really dangerous that I’d forgotten to remove, like my nail clippers. Nail clippers are to airplanes as icebergs are to the Titanic, you know. I was surprised instead to see him dangling my nearly empty tube of toothpaste: one with perhaps one or two molecules of toothpaste left in it.

“You can’t take this with you,” he announced in a voice designed for other passengers to hear.

I tried to suppress a smile. “But it’s practically empty! What’s wrong with it?”

“Its too big,” he told me. “You’re limited to 3 ounces.”

While the tube was indeed a full-size tube, it was so empty it probably wouldn’t even tip the scales. I decided to probe the depths of this insanity.

“I’m pretty sure it has less than 3 ounces of toothpaste in it. Couldn’t you weigh it?”

“No sir,” was the all-too-serious reply. “We go by what’s printed on the tube.”

Aha. So if a container actually has the size printed on the side, it gets scrutinized. But all those anonymous plastic travel containers
with no size printed on them at all can pass right through scot-free.

“All right. Go ahead,” I relented, knowing I would’ve tossed the tube in a week anyway. Knowing he had kept the skies safe from clean teeth, the agent smugly dropped the tube into the trash.

The irony is that if I’d left the tube in my roller bag, it almost certainly would’ve passed through without detection. TSA winds up punishing the people who try to follow the rules.

Half-Baked Screening Rules Cause Delay

Just as I suspected, the lines at the airport screening point were five times as long as they normally are this time of day. In spite of two TSA screeners set up at a table to assist people with removing their liquids (nice effort, actually), the line was still far too long.

I looked around at the people in line and didn’t see one overnight bag anywhere. Why the delay? It seems that the X-ray person was carefully screening each bag for liquids, even though the TSA said on Monday that liquids posed a “very unlikely” threat. As he looked at the lady’s bag behind me, the X-ray operator commented to the screener behind him, “is that a drink?” So clearly liquids are still being screened, in spite of their unlikely threat. At least they aren’t rocketing bags through the machine like they were a few weeks ago.

Another thing I noticed is that the airport is still covered with signs saying liquids are prohibited, even though as of Monday that’s no longer true. People may still be dumping their expensive colognes and perfumes (in some cases not a bad thing) needlessly. I took it as another example of how the new screening rules are half-baked.

TSA Does Body Cavity Search, Finds Its Own Head

As the fifteen readers of MT.Net know, I travel a lot. That gives me an up-close look at the War on Terra, as fought by the fine folks of the TSA. Thus when I saw USA Today’s headline “Liquids not as risky as first feared”, I was about to let rip a “woohoo!” Then I read the new rules and was left scratching my head. If the ban on liquids wasn’t an example of asshattery to begin with, this new move takes the cake.

The essense is this: FBI tests have shown that its “highly unlikely” that terrorists could bring down a plane with small amounts of fluids. This comes to no surprise to anyone who’s looked into it, yet it took the feds a little more time to figure it out. In the meantime, airline traffic has taken a hit, lines are longer for checking bags, and because of the huge volume of checked bags those that do get checked are often rushed to the plane without adqeuate screening. Thus, the things that really can bring down planes aren’t being detected. Feel safer?

Okay, so now the TSA admits that liquids on planes don’t pose a threat. Does that mean we can fly with our toiletries properly stowed in our carryon bags? No. Even though they just admitted there’s no threat, they roll out even more rules! Liquids have to be in tiny travel bottles and must be packed in a clear plastic bag. Now everyone in line at security will know the contents of your toiletry bag. Screeners will have yet another thing to check, which means even more delays getting through security as people fish their bottles out of their bag.

But wait! Haven’t experts told us that liquid explosives can’t be detected by X-ray? Why, yes they have. So what’s the point? The screener’s not going to directly see the bag since its on a belt in an enclosed machine, so what good is it to take it out of your luggage? The screeners are going to have long lines with people fishing out new stuff for inspection, so guess what they’re going to do? They’re going to speed the bags through the machine without carefully checking them.

In the past few weeks, I’ve actually seen that happen. At a major unnamed airport, I watched as an X-ray screener moved a half-dozen bags through the scanner without as much looking at them! Start to finish, the bags never stopped moving. I predict this won’t be the last time once the lines start backing up again.

I’m all for keeping the skies safe. After all, I spend a lot of time in the skies. Eventually, though, someone has to apply some common sense. The liquid ban wasn’t being enforced, or only half-heartedly at best. The odds of someone pulling this off were extremely remote to begin with and the TSA said as much yesterday. Instead of saying they were wrong about the ban, TSA weasels new rules into place which just make a dumb idea dumber.

Like many pilots will admit, the screening process is a charade. If you’re going to do it at all, do it right. Adding rules for the sake of adding rules does nothing but increase self-importance of a government bureacracy.