Nooooo. Southwest cannot become just another airline. Prices have gone way up, delays are rampant, and open seating is just about the only thing special about Southwest. Wall Street ruins everything.
Southwest Airlines Co. may ditch open seating, a classic hallmark of its business model, to offer assigned spots and premium seats in a bid to appeal to a younger generation of travelers. The move arguably would be the largest change undertaken by the carrier since it began flying in 1971.
“We are seriously studying customer preference around our seating and our cabin,” Chief Executive Officer Bob Jordan said in an interview Thursday. “We’ve been doing that for awhile — you have to be committed to understanding and meeting customer expectations.”
Source: Southwest Air (LUV) Is Weighing Ditching Open Seating – Bloomberg
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