in Check It Out, Meddling, Mr. Fixit

Apple caught ripping off customer at Genius Bar

CBC sent a hidden camera to an Apple Genius Bar for a typical Macbook problem of a broken screen. The Apple staffmember recommended $1200 of repairs or a new MacBook, but when the reporter took the same laptop to a NYC repair shop, he got it fixed for free. This is a good look at Apple’s attitude regarding non-Apple repairs and a consumer’s right-to-repair anything she or he owns.