Apparently minimum wage is not low enough pay for San Diego based fast-food restaurant Jack In The Box. The chain is testing outsourcing its order-taking. The company claims it speeds ordering.
So if it wasn’t hard enough before to understand what the drive-through order-taker was saying, try adding 12,000 miles worth of latency and a foreign accent to the mix. I don’t see how it could speed anything if each party has to repeat what was said each time an order is taken. Want to speed up ordering? Try training (and paying) a bright person to run the register.
Or they could put in touch screens that customers used themselves to build their order
If memory serves me correctly, they are a subsidiary of Purina. It explains a lot about the taste of their product.