I bought my new Sanyo SCP-4900 Sprint PCS phone yesterday and called Sprint today on my new phone to activate it.
When the Sprint rep began asking me for my “vitals” (SSN, birthdate, address), I was a little unnerved. It wasn’t that she needed them, but the way she asked for them.
“Your address, sir?”
(I read her my address. There is a long pause.)
“Can you spell your street for me, please?”
(I spell it and its on to the next question.)
“Your name, sir?”
“Mark Turner.”
(silence)
“Uh, sir, can you please spell that for me?”
At this point, I’m thinking. . . I am now signing up for what is allegedly the latest and greatest in cell phone technology: the “Free and Clear” plan or whatnot. The “so-clear-you-can-hear-a-dadgum-pin-drop-on-frickin-Mars” plan, right? So, uh, why isn’t the rep understanding what I’m telling her?
I’m hoping the problem is in her headset and not my shiny new cellphone service, or its going to be a long year, indeed.