I finished up my first day in Reston on my business trip. Had two visits today. The first went very well, while the other was a trial in patience. Seems the second customer didn’t have the password to his Cisco switch, meaning we couldn’t configure some key features of our product. Worse yet, the company managing his network didn’t have the password, either. I spent two hours guessing passwords before deciding we’d have to settle for resetting it. The next few visits will likely make me work much harder. But I think I’m ready for them now.