Update: Southwest listened! See below.

An open letter to Southwest Airlines:

I had a disappointing experience with Southwest’s RDU lost baggage staff today. We had a tight, 35-minute connection at Midway whittled down even further by our later-than-expected arrival so I didn’t expect our baggage to make it on the plane with us. However, I left multiple messages with RDU’s lost baggage desk and none were returned until an hour after I had already schlepped back to the airport and picked up my bags.

The rep in the office this morning never left her seat, never told me “sorry for the inconvenience,” never checked my ID, never checked my claim tickets against the bags I picked up. To top it off, she never interrupted her personal cell phone conversation the whole time I was there. So, while she may not be capable of returning a voicemail, at least I know she is capable of using a telephone.

Frankly, I am shocked.
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