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Intuit Products: Never Again

I’m glad this has gotten attention from Boing Boing. Intuit, makers of Quickbooks, Quicken, Turbotax and other generally-useful financial software, has decided to pull the plug on online services from older product editions.

I just renewed payroll service for my Quickbooks 2002. Intuit has decided to kill it after April. My paid-for service will vanish. In essence, I have thrown my money away by buying Intuit products and services.

It’s tax time. Go buy H&R Block’s Tax Cut instead of Turbotax. At least H&R still cares about its customers.

Below is my feedback to their website. You might want to add your own comments.

Your sunset policy is the nail in the coffin for my ever buying an Intuit product again. Because of your stupidity, my Quickbooks 2002 will no longer do payroll.

Why does it seem that every chance Intuit has had to make an ass of itself, it has succeeded with flying colors? First it was the spyware issue, now its sunsetting.

I could understand if it was an issue of the burden of supporting a non-revenue service. But I am *PAYING* for subscription services. I believe you owe me a refund for the portion of the payroll service ***I PURCHASED*** which Intuit has arbitrarily decided not to deliver.

I will buy H&R Block products from now on, and will encourage anyone within earshot to do the same.

Once in your corporate lifetime, you listened to customers. I’m genuinely sad you have driven me away.

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  1. if it were actually possible now, you could go back and look at my post about how Intiut is the big evil (next to Clear Channel).

    they truly are the big sux.

  4. If it requires me to friggin’ count on my fingers, I’ll do that before buying another Intuit product.

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